01 / Warranty and Repairs
Warranty and Repairs
In the USA, your Cygolite product is backed by a limited 1 year warranty against manufacturing defects when purchased through an authorized dealer. Outside of that window, we still look at repairs whenever parts are available.
When under warranty, the defective part or parts will be repaired or replaced at the sole discretion of Cygolite. Proof of purchase is required for all warranty repairs, and Cygolite is not responsible for shipping costs sent to Cygolite. Keep the receipt from your bike shop, and include your model name and a short description of the issue when you contact us so we can help faster.
What is covered
- Manufacturing defects for 1 year from the date of purchase in the USA by the original purchaser. The warranty is not transferable and does not apply to used items, resold items, or a change of ownership.
- Products purchased through an authorized Cygolite dealer.
- Repair or replacement of the defective part at Cygolite's discretion.
- Claims submitted with valid proof of purchase.
What is not covered
- Damage from accident, abuse, or improper use.
- Modifications not authorized by Cygolite.
- Normal wear and tear, including cosmetic scratches.
- Shipping costs for sending a product to Cygolite.
USA only
This limited warranty applies in the United States only, and covers products purchased from an authorized Cygolite dealer in the USA. It does not apply to products bought from a US reseller and then used in another country. Outside the USA, Cygolite works with authorized international distributors who handle service and support in their regions. Contact the authorized distributor in your country, or reach out to us and we will point you in the right direction.
How a warranty claim works
01
Gather your details
Have your model name, order or receipt from an authorized reseller, and photos or video of the issue ready.
02
Contact support
Send us a short description of what is happening. We reply with a case ID and next steps, including a service address if needed.
03
Service and return
If the light is covered, our technicians service the defective part at no charge and send it back to you. If it falls outside coverage, we let you know the options first.
Repairs outside of warranty
The procedure is similar, with a few differences. No proof of purchase is needed, and because the product is not covered, repairs are quoted before any work begins.
01
Describe the issue
Send us the model name and what is happening. Photos or a short video help us tell whether a repair is practical.
02
Get a quote
We reply with a case ID, whether parts are still available for that model, and the estimated repair cost and shipping address.
03
Follow the next steps
Our team will walk you through what happens next for your specific model and situation.
Warranty and repair FAQ
Common questions about submitting a claim, sending a light in, and what happens next.
How do I submit a warranty claim?
Contact Cygolite support with your model name, proof of purchase from an authorized dealer, and a short description of the issue. Photos or a short video help a lot. We reply with a case ID and next steps, including a service address if the light needs to come in.
Do I need my receipt?
Yes. Proof of purchase from an authorized Cygolite dealer is required for all warranty repairs. A photo of the receipt or an order confirmation email is fine.
How long does the warranty last?
Cygolite products purchased in the USA through an authorized reseller carry a limited 1 year warranty against manufacturing defects from the date of purchase.
Who pays for shipping?
You pay to ship the product to Cygolite, and we recommend using a trackable service. On approved warranty repairs, Cygolite pays to ship the product back to you.
How long does a repair take?
Most cases are evaluated within a few business days of arrival. Turnaround depends on parts availability, and we let you know if anything will take longer.
What if my light is out of warranty?
Reach out anyway. Many issues come down to a mount, strap, charger, or cable that you can replace yourself. If a repair is possible outside coverage, we explain the options before any work begins.
Will my light be repaired or replaced?
Repair or replacement of the defective part is at the sole discretion of Cygolite. If the exact model is no longer produced, we may offer a comparable current model.
Can I get a replacement battery?
Some internal components, including batteries, are not sold for self installation. In those cases the light may need to be sent in for service. Contact support and we will advise.
I bought my light outside the USA. What now?
Cygolite works with authorized international distributors who handle service and support in their regions. Contact the authorized distributor in your country, or reach out to us and we will point you in the right direction. The USA warranty does not apply to products bought from US resellers and used abroad.
Does damage from a crash count?
No. Damage from accident, abuse, or improper use, unauthorized modifications, and normal wear and tear such as cosmetic scratches are not covered.
Related help
Not sure a warranty claim is what you need? These pages cover the rest.
Troubleshooting
Try a quick fix first
Charging indicators, run times, and mode questions are answered in the knowledge base.
Browse answersReplacement parts
Mounts, chargers, cables
Order the small parts that wear out instead of sending in the whole light.
Shop partsSafety and use
Read before you ride
Warnings on flashing modes, heat, handling, and charging your light.
View safety infoStill need help?
Let’s solve it together.
Send us your model name and a short description of the issue. Our support team reviews messages Monday through Friday.